July, 2022

1. Complaints Procedure

This process is followed when complaints are made against the editorial staff's policies, practises, or deeds at the Inverge Journal of Social Sciences (IJSS).

Constructive criticism and complaints are welcomed by IJSS because they give us the chance to think more deeply about how to make things better for all parties involved. IJSS’s team will make an effort to reply as soon as it receives a complaint. The process described below strives to be impartial towards all parties.

2. Definition

The following criteria govern our definition of a complaint:

a. The complainant defines author’s expression of dissatisfaction as a complaint;

b. IJSS infers that the complainant is not merely disagreeing with a decision it has made or something that has been published, but thinks that there has been a failure of process, such as an excessive delay or a rude response or any other kind related to publication.

c. The complaint must be about something that is within the purview of the editorial team of IJSS.

3. Complaint Submission

Email is by far the best way to get in touch redressal of complaints or grievances. Please send an email to “” or “”.

4. Response Time

All complaints will receive a response within five business days.

The IJSS will try its best to provide a comprehensive answer within the period of twenty-eight days. If this is not feasible, an interim answer/reply will be provided in the same amount of time. Up until the complaint is settled, more interim answers/replies will be given from that point on.

5. Decision of Editor-in-Chief

Complaints should be raised to the Editor-in-Chief, if the complainant's dissatisfaction persists. The judgement of Editor-in-Chief will be final,

If a complaint is still unsatisfied with what the Editor-in-Chief deems a conclusive response or judgement, the complainant may take their concerns to an outside organisation.

5. Outside Organisation

The following organisation can be contacted if the complaint has used all internal channels and is still not satisfied: "The Committee on Publication Ethics (COPE)", A code of conduct for editors of scientific, technical, and medical journals is published by the committee on publishing ethics (COPE) and available online at It will take into account editor complaints, but only after a journal's own complaint processes have been exhausted.


                                                                                                                            Dr. Muhammad Asif

                                                                                                                            Editor-in-Chief (IJSS)