The Impact of Intellectual Capital on Employees' Job Performance: Mediating Mechanism of Organizational Commitment, Attitude and Job Satisfaction

Abstract

This study aims to examine the influence of intellectual capital on job performance within the education sector in Lahore, Pakistan, with a specific focus on the mediating roles of organizational commitment, attitude, and job satisfaction. While extensive research has explored the direct relationship between intellectual capital and organizational performance in corporate and industrial settings, limited attention has been given to the mediating mechanisms that explain this relationship within the education sector, particularly in developing countries such as Pakistan. Prior studies have often overlooked the simultaneous mediating effects of job satisfaction, organizational commitment, and attitude in the intellectual capital–job performance nexus. This study addresses this gap by offering a comprehensive framework that examines these underexplored mediating pathways within the context of higher education institutions in Lahore.

A quantitative research design was employed using a cross-sectional approach. Data were collected through a structured questionnaire comprising 29 items from 420 academic staff members across various business institutes in Lahore. A purposive sampling technique was adopted to select the respondents. The collected data were analysed using ADANCO software to test the proposed hypotheses. The results indicate that out of ten hypotheses, nine were supported, demonstrating significant relationships, while one hypothesis yielded insignificant results. Specifically, intellectual capital was found to have a positive impact on job satisfaction, organizational commitment, and attitude. Furthermore, the relationship between intellectual capital and job performance was significantly mediated by job satisfaction, attitude, and organizational commitment.

This study offers valuable insights for the education sector by enhancing the understanding of the key components of intellectual capital and their effective implementation in improving job performance. The findings serve as a useful resource for researchers and policymakers seeking to comprehend the interconnections among intellectual capital, job satisfaction, organizational commitment, attitude, and job performance to achieve successful outcomes in their respective domains.

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