The influence of green HRM practices and green knowledge sharing on green service behaviors

Environmental Sustainability at Work: How Green HRM and Knowledge Transfer Influence Green Service Behaviors

Abstract

Purpose: The aim of this study is to investigate the relationship between green knowledge sharing and green human resource management on green service behaviors in banks.

Design/Methodology/Approach: Partial least-squares analysis is used to examine the opinions of 102 frontline bank workers in Pakistan.

Research Limitations/Implications: Because this study focuses on the attitudes among employees of private commercial banking organizations, its conclusions cannot be generalized to all other service organizations in Pakistan.

Practical Implication: This research shows that green human resources management can have an impact on green service behaviors among employees through the dissemination of green information.

Originality: Green banking is a new trend that merits more study. Green banking is becoming more recognized as a method that requires bank management to encourage green service behavior among their personnel rather than being an "automatic" procedure. This study expands on previous research on GHRM by examining how it influences green service behavior via the independent role of green knowledge sharing.

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