Employees’ Assessment of Impact of Information Systems on Operational Efficiency of Insurance Companies

Abstract

This study investigated employees’ assessment of impact of information systems on operational efficiency of insurance companies. Specifically, the study drew cross-sectional data from insurance companies in Akwa Ibom state to examine the impact of transaction processing system, decision support system and office automation systems on operational efficiency of insurance companies. A total of 100 employees of insurance companies in Akwa Ibom state were sampled and used in the study and simple random sampling technique was used in selecting the participants who completed the self-structured questionnaire used in data collection for the study. One sample t-test was used in data analysis in the study. Findings indicated that the use of transaction processing system, decision support system and office automation system had significant impact on operational efficiency of insurance companies.  It was concluded that information systems influenced operational efficiency of insurance companies and investment in training skilled workforce in information systems was the major recommendation.

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