The Status of Citizen Charter in the Rangamati and Naniarchar Upazila in Bangladesh: An Insight from the Service Recipients' Point of View

Authors

  • Tanima Howlader Department of Public Administration, University of Dhaka

Keywords:

Citizen Charter, Public Service, Awareness, Bangladesh, Governance

Abstract

This research explores the citizen charter’s dynamic circumstances from the perspective of the citizen in the Rangamati and Naniarchar Upazilas. Citizen charter, a key element of administrative changes, seeks to improve the delivery of public services and facilitate citizen participation. This study aims to get an in-depth understanding of respondents' awareness levels, satisfaction with the quality of the services they receive, and effects on their well-being. Using a mixed-methods approach, 200 respondents from both Upazilas were questioned using structured questionnaires. The results show various degrees of awareness, satisfaction, and effect. The conclusions reached here contribute to the continuing conversation on citizen-centric government.

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Published

30-09-2023

How to Cite

Howlader, T. (2023). The Status of Citizen Charter in the Rangamati and Naniarchar Upazila in Bangladesh: An Insight from the Service Recipients’ Point of View. Inverge Journal of Social Sciences, 2(3), 96–106. Retrieved from https://invergejournals.com/index.php/ijss/article/view/48

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