From Opportunity to Obstacle: Learners’ Experiences on the Use of Campus Management System

Abstract

This is technological era which demands education sector for digitization of its systems and support services to distance learners. Among diverse technology embeded systems, significant one is Campus Management System (CMS). Due to prevailing importance of CMS, we conducted this study to explore the distance learners’ experiences with Campus Management System (CMS) of Allama Iqbal Open University. Under this, we identified the experiences of learners regarding benefits and challenges of CMS. Researchers selected 50% M.Phil. and Ph.D. students of AIOU as sample through proportionate stratified random sampling technique. Researchers developed an extensive tool to collect data which was validated and pilot tested to estimate its utility through psychometric properties which indicated CVI=.94* and alpha reliability coefficient was .87*.  Major findings of the study revealed  that learners were satisfied with CMS interfacde lay out but they encountered some difficulties while using it. The findings indicates that admission process is now easy for learners in form of applying for admission and submmitting applications.There were significant complexities associated with the implementation and operation of the CMS, e.g.communication barriers, and technical limitations for learners. This paper suggested some improvements regarding communication and ademic affairs within campus management system, particularly focusing on enhancing user experience.

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